Two-day outage for the net phone giant caused due to the overloaded server and bug in the software of Skype.
The net phone giant – Skype, through a post in its blog detailed about the causes of the crash of its service for two days just before the Christmas day. Overloaded server and the bug in the Skype software for the Windows are cited as the reasons for the outage.
The combined occurrence of these two problems created the hitch in the gush which made the service unusable in the busiest time of the year. The firm is in the process of revamping the technology to prevent any further occurrence of the problem.
In fact the problem started on December 22nd in the servers handling instant messaging when it got overloaded. Messaging from Skype through the Windows machine got delayed and the bug in one version of Skype combined with the overloaded servers created a total crash in the communication system.
More than half of the Skype users were running the service on the buggy software. The situation became rather grave when the servers running on buggy software got crashed and the remaining servers got over loaded due to the crash of other servers.
Mr. Lars Rabbe, the Chief Information Officer of Skype said that they had found the initial crash in the network happened just before the peak hour of the day. The running servers which act as supernodes in the event of crash got overloaded traffic to the extent of 100 times more than what they are expected to handle usually at that time. This caused the shutdown of more supernodes and crash in the entire network.
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